Consumer rights
Procedure for filing complaints, complaint form
Information about the Financial Conciliator
"OFFICE OF THE FINANCIAL SYSTEM MEDIATOR" Foundation
Armenia, 0010, Yerevan
Movses Khorenatsu St., 15 Building, 7th Floor (in "Elite Plaza" business center building)
(Kentron adm. district)
Mon Tue Wed Thu Fri 09:00-18:00
Phone: (+ 374 60) 70-11-11
Mail: info@fsm.am
Website: https://fsm.am/
Announcement
In accordance with the Law of the Republic of Armenia “On the Financial System Mediator”, an individual, a sole entrepreneur considered a micro-enterprise under the Tax Code of the Republic of Armenia, as well as a legal entity, has the right to submit to the Financial System Mediator claims arising from a transaction concluded between them and a financial organization.
Attention: Aktina Capital LLC has not entered into an agreement to waive the right to appeal the decisions of the Financial System Mediator.
What to do if you have a complaint?
Application for submission of a complaint
The client has the right to receive information about Aktina Capital LLC as stipulated in Article 65 of the Republic of Armenia’s Law "On the Securities Market." The law can be found at the following link: https://www.arlis.am/hy/acts/208615
Provision of information is free of charge.
The timeframe for providing the information is the third business day following receipt of the written request, unless another timeframe is specified for providing such information.
Complaints and applications may be submitted in the following ways:
- In person — at the Company’s office located at: 27 Amiryan Street, Area 7, Kentron, Yerevan, Republic of Armenia.
- By email — to info@aktina.am, backoffice@aktina.am.
- By post — to: 27 Amiryan Street, Area 7, Kentron, Yerevan 0002, Republic of Armenia.